Cancellation and refunds

How to cancel

• In the web app: Settings → Subscription → Manage subscription → Cancel subscription. The business owner or a person with permission to manage the subscription can cancel.
• Or email podpora@managero.app or call +420 727 960 413; we confirm the cancellation by email.
• The mobile apps do not manage subscriptions; cancel on the web.

What happens after cancelling

• The subscription runs until the end of the paid period (month or year). Until then you keep the paid plan and nothing more is charged.
• Then the business moves to the Free plan. Data stays; only features beyond the Free plan become unavailable. You can resubscribe at any time.
• Cancelling during the 30-day trial: nothing is charged and the business returns to the Free plan when the trial ends.

Refunds

We do not refund a paid period after cancellation, not even pro rata for an annual subscription. We refund (in full or pro rata) when:

• a payment was made by mistake or twice;
• the service was unavailable for a substantial part of the period for reasons on our side or had a material defect we did not fix;
• we terminated the contract without breach on your part;
• you terminated because of a change of terms or prices you disagree with;
• the law requires it.

Request a refund at podpora@managero.app. Refunds go to the card used for the payment, usually within 14 days.

Deleting the business

Cancelling the subscription does not delete the business or data. To leave Managero completely, download a backup and delete your account together with the business (Settings → Data and privacy → Delete account), or write to us; the procedure and data retrieval periods are in section 20 of the business terms. See also Delete account.